Shipping Policy

Shipping Policy

Effective Date: 1st June 2025

Thank you for shopping with Define Your Worth (DYW). We aim to deliver high-quality products to your doorstep as quickly and efficiently as possible. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

  • All orders are processed and dispatched within 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive a confirmation email with tracking details once your order is shipped.

2. Estimated Delivery Time

  • Standard Delivery Time: 7 to 12 business days from the date of dispatch, depending on your location.

  • Delivery timelines may vary slightly due to logistics delays, weather, or high-demand periods.

3. Shipping Charges

  • Shipping charges (if any) will be calculated at checkout and shown before you make the payment.

  • Free shipping may be offered during special promotions or on orders above a certain value (as specified on the website).

4. Delivery Partners

We work with reliable and trusted courier partners to ensure safe and timely delivery of your orders. You can track your shipment using the tracking number provided in your dispatch confirmation email.

5. Address Accuracy

Please ensure that all delivery details are entered accurately. We are not responsible for orders not delivered due to incorrect shipping information.

6. Delays & Issues

While we strive to meet estimated delivery timelines, occasional delays may occur due to:

  • Unforeseen logistical issues

  • High-demand periods

  • Natural calamities or public holidays

We appreciate your patience and understanding in such cases.

7. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this to monitor the status of your delivery.

8. Undelivered Packages

If a package is undelivered and returned to us due to customer unavailability, incorrect address, or refusal to accept, we will attempt to contact you. Reshipping charges may apply in such cases.

9. Contact Us

For any shipping-related queries or concerns, please reach out to:

📧 info@defineyourworth.com
🌐 www.defineyourworth.com